Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What is the standard shipping time for domestic orders?

Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days via UPS or FedEx.

Does Kiki de Montparnasse ship internationally?

Yes, we offer worldwide shipping. International delivery times vary by destination, typically ranging from 7-14 business days, and duties are calculated at checkout.

What is your return policy for intimate apparel?

Due to the intimate nature of our products, items must be returned in their original condition, unworn, and with all tags and hygienic liners intact within 14 days of delivery.

How do I ensure I am ordering the correct size?

We provide a comprehensive Size Guide on each product page. If you are between sizes or need personalized assistance, our concierge team is available for fit consultations.

Are your products ethically manufactured?

We take pride in our craftsmanship. Most of our collections are designed and produced in New York and France using the highest quality silks, French laces, and sustainable practices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.